1. Introduction
This Refund & Cancellation Policy explains how EduStore handles cancellations, refunds and payment-related issues for digital educational materials.
EduStore is an online educational platform operated by Shubham Namadev Patil and provides educational materials primarily in digital PDF format.
2. Digital Products
EduStore provides digital educational materials that are delivered electronically through the customer's EduStore account after successful payment verification.
3. Cancellation Before Payment
A customer may choose not to complete a purchase before the payment is successfully submitted.
If payment has not been completed, no purchase has been created by EduStore and no refund is required.
4. Successful Payments
After a successful payment is verified, the purchased digital material may be automatically approved and made available in the customer's EduStore account.
Customers should review the product information before purchasing because digital materials may become accessible immediately after successful payment verification.
5. Refund Requests
Refund requests for digital educational materials are considered on a case-by-case basis.
Customers should contact EduStore as soon as possible if there is a genuine problem with a purchase, such as:
- Payment was successfully completed but the purchased material was not made available.
- The same transaction was charged more than once.
- A technical problem prevented access to a purchased material.
- Another verified payment-related issue occurred.
6. Duplicate Payments
If a customer believes that the same purchase was charged more than once, they should contact EduStore with the relevant transaction details.
We will review the transaction records and, where a duplicate payment is confirmed, take appropriate action.
7. Payment Failure
If a payment fails or is not successfully completed, the customer will not receive access based on that failed transaction.
If money has been debited from the customer's account despite a failed payment, the customer should contact EduStore with the transaction details so that the payment status can be checked.
8. Access or Technical Problems
If you have completed a payment but cannot access the purchased educational material, please contact us before submitting a refund request.
Please provide the email address associated with your EduStore account and relevant payment or purchase information so that we can investigate the issue.
9. Non-Refundable Situations
A refund may not be provided where:
- The customer has already received and successfully accessed the digital material and there is no verified technical or payment issue.
- The customer purchased the material by mistake after reviewing the available product information.
- The customer no longer wants the material after purchase.
- The request is based solely on a change of preference.
- The transaction cannot be verified as a valid EduStore purchase.
10. Refund Processing
Where a refund is approved, the refund process will be initiated through the applicable payment processing method.
The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank or financial institution.
11. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact EduStore as soon as possible and also contact your bank or payment provider where appropriate.
EduStore may investigate suspicious transactions and may restrict access to materials associated with fraudulent or unauthorized payments.
12. How to Contact Us
To request assistance with a payment, refund or digital material access issue, please contact EduStore through our Contact Us page.
Please include enough information for us to identify the relevant transaction, such as your account email address, purchase details and payment reference where available.
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